Refund policy

 

At Luxury Casa, your satisfaction is paramount. We are dedicated to ensuring you are entirely delighted with your luxury furniture and home décor acquisitions. Our policy is crafted to provide a seamless and transparent process for any returns or refunds, should the need arise.

Highlights of our returns and refunds policy

  • A more generous 3-day return window starting from date of delivery.
  • Clear emphasis on direct refunds to the original payment method.
  • A premium tone and language appropriate for a luxury brand.
  • Specific instructions for reporting damaged items and initiating returns.
  • Transparency regarding return shipping responsibilities.

1. Our Unwavering Commitment to Quality Each piece from Luxury Casa is a testament to superior craftsmanship and design. We meticulously inspect every product before dispatch, guaranteeing it meets our exacting standards of quality and excellence.

2. Eligibility for Returns

  • Timeframe: You may initiate a return for most items within 3 days of their delivery date.
  • Condition: To be eligible for a return, items must be in their original, unused, and pristine condition, complete with all original packaging, tags, and accompanying accessories. Items that have been assembled, modified, or exhibit any signs of wear and tear are not eligible for return.
  • Non-Returnable Items: Please note that custom-made or personalized orders, as well as items explicitly marked as 'Final Sale,' are not eligible for return.

3. Damaged or Defective Items

  • Immediate Inspection: We urge you to thoroughly inspect your order immediately upon receipt. In the rare instance that your item arrives damaged or is found to be defective, you must report this to our customer care team within 24 hours of delivery.
  • Resolution: Upon verification, we will promptly arrange for a replacement of the item or issue a full refund, inclusive of any original shipping charges. We may request clear photographic evidence of the damage or defect to expedite this process.

4. How to Initiate a Return

  • Contact Our Team: To begin your return process, kindly contact our dedicated customer care team via info.luxurycasaa@gmail.com
     or +971 54 732 9007. Please provide your order number and a brief reason for your return.
  • Return Authorization (RA): Our team will review your request and furnish you with a unique Return Authorization (RA) number, along with comprehensive instructions for returning your item.
  • Secure Packaging: It is crucial that the item is securely repacked in its original packaging to safeguard it during transit back to us.

5. Return Shipping

  • Damaged/Defective Items: For returns resulting from a damaged or defective item, Luxury Casa will assume all return shipping costs.
  • Unwanted Items: Luxury Casa promotes healthy shopping experience by relying on serious and committed ordering practices by the customer. Please make sure the selection, budget or suitability of items by going through specification and details or products prior to initiating the order at the platform.
  • We do strongly adhere to quality and consistency of the products we sell on this platform which entitles the customer with exchange/return of items that are delivered damaged or broken.  In such case of exchange/return of broken/damaged items, luxurycasaa.com is responsible for the return shipping expenses.

6. Refunds

  • Processing: Once your returned item is received and meticulously inspected at our warehouse, we will notify you regarding the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days.
  • Method: All refunds will be issued to the original method of payment. Please be aware that the processing time for the refund to appear on your bank or credit card statement may vary depending on your financial institution.
  • Store Credit: While our standard practice is to issue refunds to the original payment method, a store credit may be offered in specific circumstances or if preferred by you.

7. Order Cancellations You may cancel your order within 12 hours of placement for a full refund, provided the item has not yet been dispatched. Once an item has been shipped, our standard return policy as outlined above will apply.

8. Refund Time-line:

 

We aim to process all refunds swiftly, typically within 2-3 working days after the item is received and verified at our warehouse.

  • For purchases made via luxurycasaa.com using a card or installment payment method (Tabby or Tamara), refunds are issued to the same payment method. Please allow 5-7 working days after the refund is initiated from our side to reflect on your bank.
  • Orders paid through Cash on Delivery or POS upon delivery (Card upon delivery) are only refunded as store credit in your account, applicable for future orders. 

9. Contact Us for any inquiries or further clarification regarding our Returns & Refunds Policy, please do not hesitate to contact our customer care team at via info.luxurycasaa@gmail.com or +971 54 732 9007. We are here to assist you.

Customer Support

For any inquiries or assistance, please contact our customer care team at:

·         Email: info.luxurycasaa@gmail.com

·         Phone: +971-54 732 9007

·         WhatsApp: +971 54 732 9007