Terms & Conditions

Luxury Casaa is a UAE-based furniture, home décor and lifestyle retail and e-commerce brand operated by Luxury Casa, the legally registered business entity in the United Arab Emirates.

Through luxurycasaa.com (the “Site”), we offer furniture, artificial trees and flowers, floral arrangements, pots and planters, flooring, lighting, home décor and other home and lifestyle products for homes, offices and commercial spaces across the UAE.

In these Terms & Conditions, references to “Luxury Casaa,” “we,” “us,” “our,” or “the Company” refer to Luxury Casaa and its legal operator, Luxury Casa, as applicable.

By accessing the Site, creating an account, placing an order or using any services provided through luxurycasaa.com, you agree to these Terms & Conditions.

1. Website Use

You may use luxurycasaa.com to browse products, create an account, place orders and access services offered by Luxury Casaa.

You agree to use the Site only for lawful purposes and not to misuse, interfere with, damage or attempt to gain unauthorized access to the Site, its systems, customer information or related services.

We may update these Terms & Conditions from time to time. The terms applicable to an order will generally be those in effect when the order is placed, subject to applicable UAE law.

2. Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement to place an order through luxurycasaa.com.

By placing an order, you confirm that the information you provide is accurate and that you are authorized to use the selected payment method.

Luxury Casaa reserves the right to refuse, suspend or cancel an order where fraudulent, unauthorized or suspicious activity is reasonably suspected.

3. Customer Accounts and Guest Checkout

Customers may place orders using guest checkout or through a registered customer account, where available.

You are responsible for ensuring that your personal information, delivery address, email address, telephone number and payment information are accurate and up to date.

If you create an account, you are responsible for maintaining the confidentiality of your login information and for activity carried out through your account.

Please contact us promptly if you believe your account or login details have been compromised.

4. Product Information

We aim to provide accurate product descriptions, images, dimensions, specifications, colours, materials and other relevant information.

However, slight variations may occur due to screen settings, lighting, photography, natural materials, manufacturing variations, supplier updates or other reasonable factors.

Customers should review product dimensions, specifications, delivery information and other relevant details before placing an order.

For large furniture, oversized products and installation-related items, customers are responsible for confirming that access points such as doors, corridors, stairways and elevators are suitable for delivery.

5. Product Availability

All orders are subject to product availability.

A product appearing on the Site does not guarantee that it will remain available until the order is processed.

If an ordered product becomes unavailable, Luxury Casaa may contact the customer to offer an alternative product, revised delivery timeframe, store-approved solution or refund, as appropriate.

6. Orders

After placing an order, you may receive an order confirmation through email, SMS, WhatsApp or another available communication method.

An order confirmation acknowledges receipt of your order. It does not necessarily mean that the order has been accepted for fulfilment.

Luxury Casaa may decline or cancel an order where:

• Payment cannot be authorized.
• Product information or pricing contains an obvious error.
• The product becomes unavailable.
• Delivery cannot reasonably be completed.
• Fraudulent or suspicious activity is identified.
• The order cannot reasonably be fulfilled for operational reasons.

Where payment has already been collected for an order that we cannot fulfil, the applicable refund will be processed in accordance with our refund procedures and applicable law.

7. Pricing

Prices displayed on luxurycasaa.com are generally shown in UAE Dirhams (AED).

Prices may change without prior notice. However, a price change will not normally affect an order already accepted by Luxury Casaa.

Additional charges may apply for certain services, including expedited delivery, installation, assembly, special handling, customization or other services where applicable.

Where an additional charge applies, it will be communicated to the customer as appropriate.

If a payment card issued in another currency is used, the card issuer or bank may apply its own exchange rate or transaction fees.

8. Payment

Luxury Casaa may offer payment methods including:

• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay
• Tabby
• Tamara
• Other payment methods made available at checkout

Available payment methods may vary depending on the customer, order value, product, device and payment-provider availability.

Payments processed through third-party providers are also subject to the relevant provider's terms and conditions.

Luxury Casaa reserves the right to decline or cancel an order where payment authorization is unsuccessful.

9. Delivery

Luxury Casaa delivers within the United Arab Emirates.

Most standard orders are generally delivered within 1–3 working days.

Customized, made-to-order, oversized, furniture, flooring and special-order products may require longer delivery times. Where applicable, the estimated delivery timeframe may be displayed on the product page or communicated to the customer.

Delivery timeframes are estimates and may be affected by product availability, courier arrangements, access conditions, weather, public holidays, operational circumstances or other events outside our reasonable control.

Some orders may be delivered in separate shipments where products are dispatched from different locations or require different handling arrangements.

Please refer to our Shipping Policy for further information.

10. Installation, Assembly and Placement

Standard delivery does not necessarily include installation, assembly, wall mounting, fixation or placement unless specifically stated.

Certain products may have optional installation, assembly or placement services available, sometimes for an additional charge.

Customers should contact Luxury Casaa before ordering if special delivery, installation, access or placement arrangements are required.

11. Returns, Refunds and Exchanges

Returns, refunds and exchanges are subject to the eligibility requirements and conditions stated in our Return and Refund Policy.

Eligible products may generally be returned within 3 days from the date of delivery, subject to the conditions stated in that policy.

Returned products must meet the applicable eligibility requirements, including condition, packaging and other requirements stated in the Return and Refund Policy.

Customized, made-to-order, personalized, Final Sale, installed, assembled, modified or used products may not be eligible for return or exchange except where required by applicable law or where an eligible product is confirmed to have arrived damaged, defective or incorrectly supplied.

Nothing in these Terms is intended to limit any mandatory consumer rights available under applicable UAE law. UAE consumer-protection law applies to goods and services sold through e-commerce and protects consumers in matters including product quality and declared pricing.

12. Damaged, Defective or Incorrect Products

Customers should inspect products promptly after delivery.

If an item arrives damaged, defective or incorrect, please contact Luxury Casaa as soon as reasonably possible and preferably within 24 hours of delivery, providing the order number and clear photographs or videos showing the issue.

Depending on the product and circumstances, the available resolution may include replacement, exchange, repair, refund or another appropriate remedy.

Applicable statutory consumer rights remain unaffected.

13. Order Cancellation

Customers may request cancellation within 12 hours of placing an order, provided the product has not already been processed, customized, prepared for dispatch or dispatched.

Cancellation requests depend on the status and nature of the order and are not automatically guaranteed.

Customized, made-to-order or specially ordered products may not be eligible for cancellation once production, customization or procurement has begun.

Where applicable law provides additional mandatory rights, those rights will continue to apply.

14. Intellectual Property

All content appearing on luxurycasaa.com, including product photographs, graphics, logos, branding, website design, written content, product descriptions, videos and other materials, is owned by or licensed to Luxury Casaa or its legal operator unless otherwise stated.

Such content may be protected by applicable copyright, trademark and other intellectual-property laws.

You may not reproduce, copy, distribute, modify, republish or commercially exploit Site content without prior written authorization, except where permitted by law.

15. Website Accuracy and Availability

We aim to keep the Site accurate and available. However, we do not guarantee that all information will always be error-free, complete or uninterrupted.

Luxury Casaa may correct product information, pricing errors, technical issues or other website errors when identified.

We may also temporarily suspend or modify Site functionality for maintenance, security, updates or operational reasons.

16. Limitation of Liability

To the extent permitted by applicable UAE law, Luxury Casaa and Luxury Casa will not be liable for indirect, incidental or consequential losses arising solely from the use of the Site or products purchased through it.

Nothing in these Terms & Conditions excludes or limits any right, remedy or liability that cannot lawfully be excluded or limited under applicable UAE law.

Any legally applicable liability relating to an individual transaction will be determined in accordance with applicable UAE law and the circumstances of the relevant claim.

17. Third-Party Services

Luxury Casaa may use third-party providers for services including payment processing, delivery, installment payments, analytics, website functionality and other operational services.

Use of certain third-party services may also be governed by the provider's own terms, policies and privacy practices.

Luxury Casaa is not responsible for independent third-party systems or services beyond our obligations under applicable law.

18. Governing Law

These Terms & Conditions and transactions made through luxurycasaa.com are governed by the applicable laws of the United Arab Emirates.

Any dispute arising from these Terms & Conditions or a transaction with Luxury Casaa will be handled in accordance with applicable UAE law and, where required, by the competent authorities or courts having jurisdiction.

UAE law specifically regulates online trade through Federal Decree-Law No. 14 of 2023 on Modern Technology-Based Trade, which covers goods and services sold through websites and other digital channels.

19. Changes to These Terms

Luxury Casaa may update these Terms & Conditions where necessary to reflect changes to our products, services, business operations, Site or applicable legal requirements.

The latest version will be published on luxurycasaa.com.

20. Contact Us

For questions about these Terms & Conditions, an order or our services, please contact:

Luxury Casaa
Operated by Luxury Casa
United Arab Emirates

Email: info.luxurycasaa@gmail.com
Phone: +971 54 732 9007
WhatsApp: +971 54 732 9007

Customer Support Hours:
09:00 AM–09:00 PM UAE Time