Shipping policy

Shipping & Delivery Policy

Luxury Casaa is a UAE-based furniture, home dΓ©cor and lifestyle retail and e-commerce brand operated by Luxury Casa, the legally registered business entity in the United Arab Emirates.

Through luxurycasaa.com, we deliver furniture, artificial trees and flowers, floral arrangements, pots and planters, flooring, lighting, home dΓ©cor and other home and lifestyle products across the United Arab Emirates.

In this Shipping & Delivery Policy, references to β€œLuxury Casaa,” β€œwe,” β€œus,” or β€œour” refer to Luxury Casaa and its legal operator, Luxury Casa, as applicable.

1. Delivery Areas

Luxury Casaa currently delivers within the United Arab Emirates only.

Our standard shipping is FREE across the UAE, unless a different delivery charge is clearly stated for a particular product, service or special delivery request.

2. Delivery Timeframes

Most standard ready-stock orders are generally delivered within 1–3 working days across the UAE.

Certain products may require longer delivery periods, including:

  • Customized or made-to-order products
  • Furniture
  • Flooring
  • Oversized or heavy products
  • Special-order products
  • Products requiring installation or special handling

Where applicable, the estimated delivery timeframe will be displayed on the individual product page or communicated to the customer.

Orders placed after 1:00 PM may begin processing on the following working day.

Delivery timeframes are estimates and may be affected by product availability, courier arrangements, access conditions, weather, public holidays or other circumstances outside our reasonable control.

3. Multiple Shipments

Your order may sometimes be delivered in more than one shipment.

This may occur where products are dispatched from different locations, require different handling arrangements or have different delivery schedules.

If only part of your order arrives initially, the remaining items may follow separately. Where available, you may receive a separate delivery update or tracking information for the remaining shipment.

If all items have not arrived within the estimated delivery period, please contact our Customer Support team so we can check the status of your order.

4. Incorrect Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you have entered an incorrect address, please contact us as soon as possible:

Email: info.luxurycasaa@gmail.com
WhatsApp / Phone: +971 54 732 9007

We will make reasonable efforts to update the delivery address before the order is dispatched.

Once an order has been processed or dispatched, we may not be able to change the delivery address.

Additional delivery charges may apply if an incorrect or incomplete address results in a failed delivery or requires redelivery.

5. Delivery and Tracking

Orders may be delivered directly by Luxury Casaa or by one of our trusted third-party logistics partners.

Where tracking information is available, it may be provided by email, SMS, WhatsApp or another communication method.

Tracking information and updates from our Customer Support team generally provide the most current information regarding your delivery.

If tracking shows that an order has been delivered but you have not received it, please contact us promptly so that we can investigate with the relevant delivery provider.

6. Standard Delivery

Standard delivery generally means delivery to the agreed delivery location.

Installation, assembly, wall mounting, fixation, placement or special handling are not automatically included unless expressly stated on the product page or agreed with Luxury Casaa.

For selected products, installation, assembly or placement services may be available separately.

Where an additional service charge applies, this will be communicated to the customer before the service is carried out.

7. Expedited Delivery

Expedited delivery may be available for selected ready-made and in-stock products.

Where available, expedited delivery fees may range from approximately AED 100 to AED 299, depending on factors such as the product, weight, size, delivery location and required service.

Expedited delivery is not available for all products.

Please contact our Customer Support team before ordering if you require expedited delivery so we can confirm availability and any applicable charge.

8. Large and Oversized Items

Before ordering large furniture, oversized products or other bulky items, customers should ensure that the delivery location can safely accommodate the product.

Please check:

  • Entrance and doorway widths
  • Elevator dimensions and weight restrictions
  • Corridors and hallways
  • Staircases
  • Building access
  • Parking or loading access where relevant

Some products may arrive assembled or partially assembled.

If an item cannot be delivered because access is insufficient, additional delivery, redelivery, handling or alternative-service charges may apply where appropriate.

If you are unsure whether a product will fit through your access points, please contact Luxury Casaa before ordering.

9. Delivery Access

Customers are responsible for ensuring that reasonable access to the delivery location is available at the agreed delivery time.

Where applicable, please arrange building permits, security access, loading-bay access, elevator bookings or other necessary permissions before delivery.

Additional charges may apply where delivery cannot be completed because access was unavailable or inadequate and another delivery attempt is required.

10. Delivery Delays

Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur because of circumstances such as:

  • Courier or logistics delays
  • Product availability
  • Supplier delays
  • Weather conditions
  • Public holidays
  • Access restrictions
  • Operational circumstances
  • Events outside our reasonable control

Where a significant delay becomes known to us, we will make reasonable efforts to communicate an updated delivery estimate.

Applicable UAE consumer rights remain unaffected. UAE consumer-protection rules cover goods and services supplied through e-commerce platforms registered in the UAE.

11. Failed Delivery

If delivery cannot be completed because:

  • Nobody is available to receive the order
  • The address provided is incorrect or incomplete
  • Access to the premises is unavailable
  • Building or community restrictions prevent delivery
  • The customer requests delivery to be rescheduled after dispatch

we may arrange another delivery attempt.

Additional redelivery or handling charges may apply where reasonably necessary.

12. Product Inspection on Delivery

Customers should inspect their order as soon as reasonably possible after delivery.

If a product arrives damaged, defective or incorrect, please contact Luxury Casaa promptly with:

  • Your order number
  • A description of the issue
  • Clear photographs or videos of the product and packaging where relevant

Please refer to our Return and Refund Policy for further information about damaged, defective or incorrectly supplied products.

13. Installation and Assembly

Certain furniture, flooring and other products may have installation or assembly services available.

Any applicable installation, assembly, fixation or placement charge will be communicated separately where relevant.

Unless specifically stated, purchasing a product does not automatically include installation or assembly.

14. Special and Made-to-Order Products

Customized, made-to-order and special-order products may have different production and delivery times from standard in-stock products.

The estimated timeframe will normally be stated on the product page or communicated before or after the order is placed, depending on the product.

These products may also be subject to additional return or cancellation restrictions as described in our Return and Refund Policy and Terms & Conditions.

15. Contact Us

For delivery questions, special arrangements, tracking assistance or expedited-delivery enquiries, please contact:

Luxury Casaa
Operated by Luxury Casa
United Arab Emirates

Email: info.luxurycasaa@gmail.com
WhatsApp / Phone: +971 54 732 9007

Customer Support Hours:
09:00 AM–09:00 PM UAE Time